Thank you for shopping at ELCO Lagos
We offer refund and/or alterations within the first 15 days of your purchase, if 15days have passed since your purchase, you will not be offered a refund and/oralterations of any kind.
We do NOT offer Exchange
Eligibility for Refunds
Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
If the item in must be void of any stain or smell.
Partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at ELCO Lagos on elcolagos@gmail.com or call +2349098149115
